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WARRANTY
Please refer to owner’s manual for warranty information
regarding our bicycles and tricycles. All other products
(“Parts”) sold herein are guaranteed to be free of defect in
material and workmanship for a period of ninety (90) days from the date
of purchase as evidenced by the invoice on which the product was
purchased. The entire liability of Husky Bicycles, L.L.C. and HLF
Distributing, Inc. (collectively referred to as HUSKY/HLF”) and
your exclusive remedy will be replacement of the product. In the event a
replacement is not available, Husky/HLF will issue a refund equal to the
purchase price of the product, exclusive of freight charges. HUSKY/HLF
will have no responsibility to replace a part that is damaged by
accident, abuse, or incorrect installation.
ANY IMPLIED WARRANTIES ON PARTS BY HUKSKY/HLF, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE , ARE
LIMITED IN DURATION TO NINETY DAYS (90) FROM DATE OF DELIVERY. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICATION.
UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE, SHALL HUSKY/HLF BE LIABLE
FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE
USE OR INABILITY TO USE THE PARTS SOLD HEREUNDER.
RETURNS
All returns must be made with prior approval and issuance of a Return
Authorization number. All returns must be made freight prepaid. In the
event we make an error in processing the order and ship you the wrong
item, we will send you a freight prepaid return label and request that
you return the item using the return label and the original packing.
You may return any product purchased for any reason within thirty (30)
days from date of purchase for a full refund (exclusive of freight
charges), provided that (1) the product is returned in its original
packing, (2) has never been used or installed for use, and (3) is in
sellable condition with no visible damage to the item or packing. We
reserve the right to charge a handling fee for returned items that do not
meet the above requirements. The amount of charge will be determined
based on the condition of the returned item.
ALL PRODUCTS RETURNED MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL
RECEIPT CLEARLY SHOWING THE DATE OF PURCHASE AND THE ITEM(S) BEING
RETURNED (COPY OF CREDIT CARD STATEMENT IS NOT CONSIDERED A RECEIPT).
FAILURE TO SEND THE RECEIPT WILL RESULT IN SUBSTANTIAL DELAY IN
PROCESSING YOUR CLAIM.
All warranty returns must follow manufacturer’s warranty policy
stated in the product manual or under our Warranty Policy.
SHIPPING POLICY
Most orders are shipped within 24 hours. In the event we are unable to
ship your order within 2 business days, we will notify you by email with
the expected shipping date.
We do not drop ship. All customers must have their packages
shipped to their credit card’s "Bill-To" address.
Exception is made for customer with a PO box billing address.
We ship all orders by UPS Ground unless the product is too large for UPS
shipping in which case they will be shipped by a truck line Shipping
charges calculated through our catalog are estimates. Actual shipping
charges may be lower or higher depending on delivery address location.
If actual shipping charges are more than 2% higher than the calculated
shipping charges, we will request your approval before shipping. If you
do not agree with the final shipping charges, we will cancel the order.
YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL YOUR ORDER IS SHIPPED.
If you order more than one item, it is likely that the actual freight
will be less than the amount on your checkout form. If that occurs, we
will charge you the lower freight amount.
FREE SHIPPING
Free shipping is offered on the following orders:
1. $50.00+ parts and accessories, except for 26”, 27”, and
700C wheels.
2. $150.00 + parts and accessories, including all sizes of wheels.
3. Free shipping is not offered on bicycles or tricycles.
If your order qualifies for free shipping, we will send you an
adjusted invoice by email before shipping.
Refused or Undeliverable Shipments: Customers are
responsible for shipping charges incurred by us for shipping to an
undeliverable address or for refused merchandise.
Pricing: All prices and availability are subject to
change without notice.
FREIGHT CHARGES SHOWN ARE FOR SHIPPING WITHIN CONTINENTAL U.S. ONLY.
FOR SHIPPING OUTSIDE CONTINENTAL U.S., PLEASE CONTACT CUSTOMER SERVICE
FOR ASSISTANCE.
Information Collection and Use
Husky Bicycles, Inc. is the sole owner of the information collected on
www.HuskyBicycles.com. Husky Bicycles, Inc. collects information from our
users at several different points on our Web site.
Order
We also request information from our users on our order form. A user must
provide contact information (such as name, email, and shipping address)
and financial information (such as credit card number, expiration date).
This information is used for billing purposes and to fill
customer’s orders. If we have trouble processing an order, the
information is used to contact the user.
Cookies
A cookie is a piece of data stored on the user’s computer tied to
information about the user. Usage of a cookie is in no way linked to any
personally identifiable information while on our site. We use both
session ID cookies and persistent cookies. For the session ID cookie,
once users close the browser, the cookie simply terminates. A persistent
cookie is a small text file stored on the user’s hard drive for an
extended period of time. Persistent cookies can be removed by following
Internet browser help file directions.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, platform type, date/time stamp, and number
of clicks to analyze trends, administer the site, track user’s
movement in the aggregate, and gather broad demographic information for
aggregate use. IP addresses, etc. are not linked to personally
identifiable information.
Communications from the Site
Special Offers and Updates
We send all new dealers a welcoming email to verify password and
username. Established dealers will occasionally receive information on
products, services and special deals. Out of respect for the privacy of
our users we present the option to not receive these types of communications.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply via
email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to
disclose personal information when required by law wherein we have a
good-faith belief that such action is necessary to comply with a current
judicial proceeding, a court order or legal process served on our Web
site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card
processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information
for any secondary purposes.
Links
This Web site may contain links to other sites. Please be aware that we,
Husky Bicycles, Inc., are not responsible for the privacy practices of
such other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every Web site that
collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Security
This Web site takes every precaution to protect our users’
information. When users submit sensitive information via the Web site,
their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security number),
that information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our order
form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing clerk
or a customer service representative) are granted access to personally
identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return, they must
re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our security and
privacy practices. The servers that store personally identifiable
information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users
can send an email to support@huskybicycles.com
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