Shipping and Return Policy
Most orders are shipped within 24 hours. In the event we are unable to ship your order within 2 business days, we will notify you by email with the expected shipping date.
If you order an item that requiures assembly, such as a bicycle, tricycle, or custom wheel, please expect additional 2-5 days before your order can be shipped.
YOUR CREDIT CARD CHARGE WILL REMAIN PENDING UNTIL YOUR ORDER IS READY TO BE SHIPPED.
If you order an assembled bicycle or tricycle, the order will be shipped on a pallet via a LTL common carrier. Trucking companies deliver on business days and during normal business hours only.
You must be present to receive your order. For residential delivery, the carrier will deliver at curb-side only. Once the pallet is dropped at your curb-side, it is your responsibility to move it to your house or business.
It is also your responsibility to check the packing for visiable damage. If damage is suspected, you should either refuse it or ask the driver to see and inspect the content before accepting. Once you have accepted without notice of damage, your warranty will only cover material or workmanship defect.
If there is minor damage to packing, you should note the damage on delivery receipt. This will allow us to file a damage claim with the carrier in the event you observe a damage after unpacking the pallet box
If you have any questions regarding your delivery, please contact us at firstname.lastname@example.org or (800) 392-3337 during business hours.
Shipping options are limited for international orders. If you do not see a shipping option or encounter an error message, please contact us for assistance.
Free shipping is offered on $25+ on all orders within continental USA:
Assembled bicycles and tricycles are subject to additional shipping charges.
If you think your order qualifies for free shipping and you do not see Free Shipping in the shipping options, please contact us at (800) 392-3337.
Refused or Undeliverable Shipments: Please make sure your address is entered accurately. Customers are responsible for additional shipping charges incurred by us for shipping to an undeliverable address or for refused or returned merchandise.
Pricing: All prices and availability are subject to change without notice.
All returns must be made with prior approval and issuance of a Return Authorization number. All returns must be made freight prepaid. In the event we make an error in processing the order and ship you the wrong item, we will send you a freight prepaid return label and request that you return the item using the return label and the original packing.Nbr>
You may return any product purchased for any reason within thirty (30) days from date of purchase for a full refund (exclusive of freight charges), provided that (1) the product is returned in its original packing, (2) has never been used or installed for use, and (3) is in sellable condition with no visible damage to the item or packing. We reserve the right to charge a handling fee for returned items that do not meet the above requirements. The amount of charge will be determined based on the condition of the returned item.
ALL PRODUCTS RETURNED MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL RECEIPT CLEARLY SHOWING THE DATE OF PURCHASE AND THE ITEM(S) BEING RETURNED (COPY OF CREDIT CARD STATEMENT IS NOT CONSIDERED A RECEIPT). FAILURE TO SEND THE RECEIPT WILL RESULT IN SUBSTANTIAL DELAY IN PROCESSING YOUR CLAIM.